FinTax Solution is committed to providing reliable and timely support to all our clients. Our support services are designed to assist clients with queries, service-related issues, and technical assistance related to our Accounting, Taxation, Payroll, and Advisory services.
Clients can contact our support team through:
📧 Email Support
📞 Phone Support
Official contact details will be shared at the time of service engagement.
Our standard support hours are:
Monday to Saturday: 10:00 AM – 6:00 PM (IST)
Support requests received outside business hours will be addressed on the next working day.
General Queries: Within 24 business hours
Urgent Tax/Compliance Issues: Within 4–8 business hours
Complex Advisory Matters: 1–3 working days
Response time may vary depending on workload and nature of the issue.
Support includes:
Clarification related to services provided
Assistance with documentation requirements
Updates on ongoing assignments
Basic technical assistance related to filings
Support does not include new service requests outside the agreed scope unless separately approved.
If a client is not satisfied with the initial response, they may request escalation to senior management for review and resolution.
FinTax Solution reserves the right to update this Support Policy at any time to improve service efficiency.